Frequently Asked Questions

Company

Why is JAXXON better vs competitors?+

JAXXON is a leader in men's jewelry with over 100,000 5-star reviews and more than 1 million customers. We are sold in over 100 countries and offer easy returns and exchanges so there's no risk in checking us out.

Is JAXXON jewelry produced ethically? +

Our jewelry partners are members of the Responsible Jewellery Council (RJC), an international non-profit organization that promotes responsible business practices throughout the jewelry supply chain. The RJC has developed an extensive set of standards that provide a framework for ethical, social, and environmental practices in the jewelry industry. Our partners are committed to meeting these standards and promoting responsible business practices in their operations.

Where can I find JAXXON jewelry reviews?+

You can view our reviews on any product page or our reviews page. We have over 100,000 5-star reviews from happy customers in more than 100 countries.

How do I contact customer support?+

We are happy to help answer any and all questions. You can reach us via live chat 24/7, email us at contact@jaxxon.com or call us at (213) 663-1585.

Does JAXXON have an affiliate or an ambassador program?+

We firmly believe that JAXXON's success is tied to the success of our affiliate partners. Our affiliate program offers access to exclusive deals and opportunities to earn commission! Learn more and sign-up to be a JAXXON affiliate here.

What does JAXXON mean?+

JAXXON represents our persona as a community. An ambitious group of go-getters who strive to develop and showcase the best version of themselves and others. "Surround yourself with people who have dreams, desire and ambition; They will push you to reach for and realize your own."

Returns + Exchanges

What is JAXXON's return policy?+

Customer satisfaction is our number one priority. If, for any reason, you are dissatisfied, we will gladly issue a refund, exchange, or JAXXON store credit for items returned within 30 days of delivery. All returns and exchanges must go through our Returns Portal to be accepted. All returns must be accompanied by its original packaging and unaltered, unworn, and in resalable condition to qualify for a refund. Items received after 30 days will not be accepted for return or exchange. All returns are subject to a handling fee.

What if my ring size changes?+

Forever is a long time to have the same ring size. As you evolve throughout your life, we’ll make sure your ring always fits. For the lifetime of your ring, we offer one replacement for a different size to ensure the perfect fit, giving you the peace of mind you deserve.

What if I lose an earring?+

We understand accidents happen! To give you peace of mind, contact our customer support team, and we can help you with a free one-time replacement.

How do I initiate a return or exchange?+

To initiate a return or exchange, please visit our Returns Portal. If you need further assistance you can start a live chat with one of our experts or email our customer support team at contact@jaxxon.com.

How long is my return/exchange going to take?+

Please allow up to 10 business days from when we receive your return to process your refund/exchange.

How long does it take for my refund to process?+

Please allow up to 7 business days for your refund to appear back into your account once the refund is processed.

Orders + Shipping

How do I track my order?+

We will notify you by the contact method on file with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 days, not including weekends or holidays. Engraving orders require an additional 1-3 days. You can also track your order through our live chat bubble.

How long does shipping usually take?+

We typically ship same day or next day after payment is verified (excluding weekends and holidays). Delivery takes approximately 1-5 business days for domestic shipments and 3-10 business days for international shipments.

Does JAXXON ship internationally?+

Yes, we ship worldwide and use a variety of carriers selected specifically for the fastest delivery speed possible.

How do I qualify for free shipping?+

Enjoy free standard shipping on all orders to the US, Canada, and the UK.

What if I want to change or cancel my order?+

If you need to change or cancel your order, please contact us immediately via live chat or at contact@jaxxon.com.

Products + Fit

Does JAXXON sell solid gold jewelry?+

JAXXON offers a premium selection of solid gold chains and bracelets. Our solid gold products are crafted in Italy, using solid 14k gold, a durable choice for everyday wear.

What makes JAXXON's chains so special?+

JAXXON chains are designed with a relentless focus on detail, construction, and wear. Each piece is crafted using precise manufacturing techniques to deliver lasting shine, a comfortable feel, and dependable durability for everyday use.

Can I work out in my chain?+

You can work out in your chain, but we recommend drying it as soon as possible with a cloth towel.

Can I personalize my jewelry?+

We offer engraving services on select products so you can add a personal touch to your jewelry and gifts! Shop from our engravable collection here.

Payments

How do I send a gift card?+

Shopping for someone else but not sure what to give them? Give them the gift of choice with a JAXXON gift card. Gift cards are delivered by email and contain instructions to redeem them at checkout.

How does the Shop Pay payment plan work?+

You can split your order amount into 4 equal payments, with the first installment due at checkout. Your shipping address must be in the United States to qualify for Shop Pay.